https://multicultural.nsw.gov.au/
$25M
2025-26 Budget$25M
2024-25 Total Revenue80
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
engage with all sections of society and break down barriers to participation enable equitable access to services and programs enrich social and economic capacity through cultural diversity as an asset of our state [AR p.8]
VISION
“An inclusive, connected and socially cohesive multicultural NSW that uses our diversity to achieve cultural and economic prosperity for all [AR p.8]”
PURPOSE
engage with all sections of society and break down barriers to participation enable equitable access to services and programs enrich social and economic capacity through cultural diversity as an asset of our state [AR p.8]
Strategic priorities
· 5
NSW Language Services: Promoting the sustainability and standards of an industry-leading service used across government
NSW Language Services: Promoting the sustainability and standards of an industry-leading service used across government agencies
Sector Capability: Modelling good practice and building capability across sectors to meet the needs of diverse communiti
Sector Capability: Modelling good practice and building capability across sectors to meet the needs of diverse communities through policy, programs and service delivery
Community Resilience: Expanding robust relationships that inspire people to foster social cohesion, unite against divisi
Community Resilience: Expanding robust relationships that inspire people to foster social cohesion, unite against divisive forces and come together in times of need
Settlement: Supporting longer-term communities and new arrivals to thrive in place
A Shared Sense of Value: Understanding the value of cultural, religious and linguistic diversity
Outcomes
· 5
Outcome 1: Social Cohesion
Multicultural NSW is committed to combatting racism and hate and supporting NSW communities impacted by global events and issues [AR p.10]
KEY ACTIVITIES
Outcome 2: Community Resilience
In line with COMPLAN arrangements, Multicultural NSW immediately activated its established community networks and relationships with government agencies to manage the risk to community harmony, empower community and faith leaders to de-escalate tensions and promote community harmony [AR p.21]
KEY ACTIVITIES
Outcome 3: Settlement
The NSW Settlement Strategy, supporting our newest Aussies, was a flagship priority, bringing together existing and new NSW Government initiatives to improve settlement outcomes for people from refugee and refugee-like backgrounds living in NSW [AR p.26]
KEY ACTIVITIES
Outcome 4: Language Services
NSW NSW Language Services: Promoting the sustainability and standards of an industry-leading service used across government agencies [AR p.27]
KEY ACTIVITIES
Outcome 5: Sector Capability
Modelling good practice and building capability across sectors to meet the needs of diverse communities through policy, programs and service delivery [AR p.27]
KEY ACTIVITIES
Values
· 1
Cultural diversity as an asset of our state
Performance measures
· 10
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
SCE01 | Settlement outcomes for refugees | Improvement | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE02 | Number of people engaged in community resilience programs | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE03 | Percentage of community members participating in social cohesion activities | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE04 | Number of people accessing language services | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE05 | Number of people supported by sector capability initiatives | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE06 | Number of people engaged in language services | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE07 | Number of people supported by settlement initiatives | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE08 | Number of people supported by sector capability initiatives | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE09 | Number of people supported by language services | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
SCE10 | Number of people supported by settlement initiatives | Increase | Partially achieved Annual Report 2023-24 · p.48 | Partially achieved |
Source documents
· 17
2023-24
Annual Report 2023-24 This year, Multicultural NSW has focused on building cohesion through our commitment to shape a society that celebrates diversity, fosters
Open
2022-23
Annual Report 2022-23 This year, Multicultural NSW has focused on empowering our newest arrivals in NSW with the development of the NSW Settlement Strategy. Equ
Open
2021-22
Annual Report 2021-22 A year ago, the NSW Government was grappling with the highly contagious Delta strain of the COVID-19 virus. To support the most vulnerable
Open
2020-21
Annual Report 2020-21 This year was another unprecedented year for the agency and the state. The year has brought out the remarkable resilience and strength of
Open
2019-20
Annual Report 2019-20 This year was unprecedented. It was a journey for both the agency and the communities we serve; one filled with numerous challenges, but a
Open
2023
Our Reconciliation Action Plan (RAP) – reinforces our commitment to supporting reconciliation. Our RAP goals are to incorporate the teachings, learning and cult
Open
2025
View the NSW Settlement Strategy
Open
2024
View the NSW Settlement Strategy Summary
Open
2024
Arabic
Open
2024
Assyrian
Open
2024
Burmese
Open
2024
Dari
Open
2024
Hakka Chin
Open
2024
Hazaragi
Open
2024
Karen
Open
2024
Kurdish Kurmanji
Open
2024
Kurdish Sorani
Open
Ideas distilled from this entity's strategy & evidence
· 12
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Multicultural-NSW-Annual-Report-2023-24.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Multicultural-NSW-Annual-Report-2023-24.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
Multicultural_NSW_Annual_Report.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
Multicultural_NSW_Annual_Report.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Multicultural_NSW_Annual_Report.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
Multicultural_NSW_Annual_Report.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Strategic_Plan_2021-25_Oct-2022.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
Strategic_Plan_2021-25_Oct-2022.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Multicultural-NSW-Annual-Report-2023-24.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Multicultural-NSW-Annual-Report-2023-24.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
Multicultural-NSW-Annual-Report-2020-2021_-171220-21_WEB-4.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
Multicultural_NSW_Annual_Report.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
Multicultural_NSW_Annual_Report.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Multicultural_NSW_Annual_Report.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
Multicultural_NSW_Annual_Report.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Strategic_Plan_2021-25_Oct-2022.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
Strategic_Plan_2021-25_Oct-2022.pdf)
Source library
· 22
10.9MB
2023-24.pdf
11.4MB
2022-23.pdf
10.1MB
2021-22.pdf
8.2MB
2020-21.pdf
20.9MB
2019-20.pdf
7.8MB
Annual-Information-Statement-2024-25_MNSW.pdf
5.5MB
Strategic_Plan_2021-25_Oct-2022.pdf
333KB
Lived-Experience-Literature-and-Practice-Review-2024.pdf
208KB
LivedExperienceFramework_Summary_ARABIC_V1R1.pdf
222KB
LivedExperienceFramework_Summary_ASSYRIAN_V1R2.pdf
12.4MB
Reconciliation-Action-Plan-2023-Screen.pdf
7.6MB
Settlement_Strategy.pdf