Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
CATEGORIES
NOTES
Beneficiaries: APS staff / executives. Source: pages/homepage.html (https://www.jtsi.wa.gov.au/). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.