Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
CATEGORIES
NOTES
Beneficiaries: Citizens / service users. Source: pages/homepage.html (https://www.jtsi.wa.gov.au/). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.