Bundle services around life events so citizens can complete related steps across agencies in one journey.
CATEGORIES
NOTES
Beneficiaries: Citizens / service users. Source: pages/homepage.html (https://www.jtsi.wa.gov.au/). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.