Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
CATEGORIES
NOTES
Beneficiaries: Executives / Parliament / public. Source: annual-reports/2021-22.pdf (https://www.planning.nsw.gov.au/sites/default/files/2023-12/place-management-nsw-luna-park-reserve-trust-annual-report-2021-2022.pdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Instant bond refund when both parties agree
When both tenant and landlord agree on the bond return, process it in 48 hours, not 2-3 weeks. The money is sitting in a trust account doing nothing.
A wallet-sized card (or phone-saved image) listing your 5 key rights: minimum notice periods, what landlords can/can't inspect, how to dispute a rent increase, how to get emergency repairs.
Single phone number for anyone facing eviction in the next 7 days. Immediate triage to legal aid, emergency accommodation, and financial support. Not a referral chain — actual help that day.
Repair-response timer for tenants
Tenants log a repair request; if it's urgent (broken heater in winter, no hot water), a timer starts. If the landlord doesn't respond in 48 hours, tenant can arrange repair up to $X and deduct from rent. Already law in some states — make it universal and simple.