Single online + phone intake that fans out a hardship application to energy, water, telco, council rates, and food relief simultaneously.
WHY NOW
Citizens already exhausted by repeating their story to 4-6 agencies; >$2B/yr in unclaimed concessions.
SUCCESS METRIC
Median time from intake to first relief; concession take-up rate
ORGANISATIONS
COHORTS
LIFE AREAS
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Mutual-Obligation Travel Reform
(a) Match JobSeekers to training providers by commute distance with remote-option fallback; (b) auto-issue travel reimbursement when commute exceeds 30 min one-way. Rules engine inside existing JobSearch.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.