Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Regulated entities / policy teams. Source: strategies/visitor-economy-strategy-2032_0.pdf (https://www.tourismandeventsnt.com.au/system/files/uploads/files/2026/visitor-economy-strategy-2032_0.pdf). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.