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Federal
Statutory Body
Transport and Infrastructure

eSafety Commissioner

Portfolio: Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

http://www.esafety.gov.au

Annual Budget

$55M

2025-26 Budget
Flat vs prior year
Staff

220

Headcount (2024-25)
Major Digital Projects
5

New Vehicle Efficiency Standard (NVES) Regulator and IT Build

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

Tier 2
DCA: Medium
Active

Total Budget

$79.2M

Digital Budget

$23.8M

July 2024January 2026

The establishment of a NVES for light vehicles will deliver more fuel-efficient cars for Australians and support the government’s commitment to achieve net zero by 2050. This investment is for the development of an effective ICT environment in which to manage the regulatory obligations around the NVES, such as data capture from vehicle suppliers/importers, reporting, facilitation of compliance and audit functions, and the establishment and maintenance of a NVES credit trading scheme.

Reporting and Program Management (RPM) System

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

Tier 2
DCA: High
Active

Total Budget

$30.8M

Digital Budget

$14.2M

July 2023June 2026

The RPM project is improving the administration of grant payments to states and territories for land transport infrastructure projects. Following recommendations from the Australian National Audit Office, the department is developing a new system, which has been designed to address evolving business needs and transition the current legacy system to a more scalable and flexible system. The RPM Project Objectives are: (1) Develop a new system to automate, simplify and streamline business processes; (2) Provide a single source of data for all grant process stages that is validated and accurate, easy to access and analyse; (3) Ensure the new system is intuitive, easy to use and flexible, and can be extended to meet future needs; and (4) Migrate data from the existing data sources into a consolidated source of truth for infrastructure investment.

Digital First (DF) Program

National Archives of Australia

Tier 3
Active

Total Budget

$25.1M

Digital Budget

$20.6M

July 2023June 2026

The National Archives of Australia has established the DF Program to uplift its ability to manage, preserve and provide meaningful access to an increasingly digital collection of records that hold national significance. In late 2025, the DF Program was rescoped to realign the work of the program to support implementation of the new Strategy 2025–2030: Evolving National Archives. The program will finish in June 2026, with additional scope relating to account and workload management to be addressed through strategy implementation.

Fighting SMS Scams

Australian Communications and Media Authority

Tier 3
Active

Total Budget

$10.9M

Digital Budget

$3.2M

October 2024July 2026

This project is enabling the Australian Communications and Media Authority (ACMA) to develop, operate and maintain an SMS ID registry to help prevent scammers from impersonating brands and entities in texts, using message headers (such as myGov), and to create a trusted communications channel.

Spectrum Management

Australian Communications and Media Authority

Tier 3
Active

Total Budget

$22.7M

Digital Budget

$20.9M

October 2022May 2027

The digital spectrum management system will include a range of new and enhanced digital and ICT capabilities to support improved spectrum management.

People this department serves
All cohorts & journeys

The citizen cohorts and life-event journeys that touch this department, drawn from the department_links mapping in the citizen-voice-journeys corpus.

Ideas relevant to this department

13 tagged

Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.

STRATEGY SUMMARY

The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.

VISION

A connected, informed and entertained Australia

Corporate Plan 2025-26 · p.10

PURPOSE

The ACMA contributes to maximising the economic and social benefits of communications infrastructure, content and services for Australia. We do this by maintaining, enforcing, and improving regulation to drive industry performance and protect consumers; managing public resources to enable industry to deliver services to the community.

Corporate Plan 2025-26 · p.19

Strategic priorities

· 3

1

Support First Nations Australians' and Closing the Gap targets

Corporate Plan 2025-26 · p.11
2

Advance the Net Zero by 2050 commitment

Corporate Plan 2025-26 · p.11
3

Strengthen cooperation across the Indo-Pacific region

Corporate Plan 2025-26 · p.11

Outcomes

· 1

Outcome 1: A communications and media environment that balances the needs of industry and the Australian community through regulation, education and advice

The ACMA’s 2024–25 PBS sets out the resources allocated to the ACMA by government to deliver Outcome 1 and the 2 programs that contribute to it.

KEY ACTIVITIES

  • Communications regulation, planning and licensing
  • Consumer safeguards, education and information

Values

· 4

Transparency

Responsiveness

Integrity

Collaboration

Performance measures

· 8

CodeMeasureTarget 2025-26Latest resultStatus

CCE01

Proportion of adult cyber abuse complaints where action is taken

At least 80%

Corporate Plan 2025-26 · p.81

Target met

Annual Report 2024-25 · p.200
Achieved

CCE02

Proportion of cyberbullying complaints where action is taken

At least 80%

Corporate Plan 2025-26 · p.81

Target met

Annual Report 2024-25 · p.200
Achieved

CCE03

Proportion of image-based abuse complaints where action is taken

At least 80%

Corporate Plan 2025-26 · p.81

Target met

Annual Report 2024-25 · p.200
Achieved

CCE04

Proportion of critical Online Content Scheme investigations actioned within two business days

At least 90%

Corporate Plan 2025-26 · p.81

Target met

Annual Report 2024-25 · p.200
Achieved

CCE05

Australians are protected from illegal and restricted online content compliance through compliance with industry activities codes or standards undertaken

At least 10

Corporate Plan 2025-26 · p.83

Target met

Annual Report 2024-25 · p.200
Achieved

CCE06

Publication of transparency summaries in relation to responses received to reporting notices or information requests under the Basic Online Safety Expectations

At least 2

Corporate Plan 2025-26 · p.83

Target met

Annual Report 2024-25 · p.200
Achieved

CCE07

Implementation of the social media minimum age requirements for Australian children under the age of 16

Promote, monitor and enforce compliance

Corporate Plan 2025-26 · p.83

Promote, monitor and enforce compliance

Annual Report 2024-25 · p.200
Achieved

CCE08

Positive safety interventions have been taken by online safety providers in response to eSafety’s regulatory activities

Maintain

Corporate Plan 2025-26 · p.83

Target met

Annual Report 2024-25 · p.200
Achieved

Ideas distilled from this entity's strategy & evidence

· 12

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Citizen Participation

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Citizen Participation

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

ACMA-eSafety-annual-report-2024-25.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

ACMA-eSafety-annual-report-2024-25.pdf)

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan-2025-26.pdf)

Citizen Participation

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

Impact: High
Effort: Low
small

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Citizen Participation

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

Impact: Very High
Effort: High
large

ACMA-and-eSafety-corporate-plan2024-25.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

ACMA-eSafety-annual-report-2024-25.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

ACMA-eSafety-annual-report-2024-25.pdf)

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